Month: October 2017
How music on hold can benefit your business 30th October 2017
Customers are the most important aspect to any business – without customers a business wouldn’t exist, so their satisfaction is essential. It can be necessary to place a customer on hold particularly during busy periods, and that can have a negative impact on satisfaction. So it’s beneficial to make their wait as content as possible. […]
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How you can cut the cost of your telephone systems 16th October 2017
An effective telephone system is crucial for your business. But, what if you’re overpaying? Most businesses handle large numbers of outgoing calls speaking to clients, for sales purposes and attending to their customers – racking up the bills every month. Figures suggest that there is an average overspend of 30 – 40% on telecom bills. […]
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5 benefits of call recording for SMEs 3rd October 2017
Recording calls through a call recording system is a cost-effective solution to better understanding the needs of your customers. Calls are saved in the businesses cloud and are easily accessed. DataKom’s cloud-based systems come with call recording capabilities, without the need of dedicated equipment in the office. It’s a good asset for small to medium […]
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