Added extras to your communications set-up

Posted on 20th September 2021 under Blog.

When you upgrade to VoIP you are upgrading your entire communications. The upgrade comes with many benefits that don’t just end at a new system installed into your business. Once you upgrade to a VoIP system your business will begin to evolve its communications with many other advantages. From feature sets to applications, we can provide useful additional features all VoIP users can take advantage of.

Feature-rich telephony

VoIP users get instant access to the user-friendly hardware it provides – with features that benefit call handlers and improve the customer’s experience. These features are standard to all VoIP telephone systems.

These features are:

  • Advanced Call Management
  • Call Routing
  • Auto Attendant
  • Call Forwarding
  • Call Queues
  • Call Recording and Rating
  • Call Screening
  • Call Transfer
  • DND (Do not disturb)
  • Free Local Phone Number
  • Hot Desking
  • Softphone
  • Speed Dial
  • Three-way Calling
  • HD Voice Calls
  • Voicemail
  • Voicemail Forwarding
  • Voicemail Greetings
  • Voicemail to Email
  • VoIP Caller ID
  • Video Conferencing
  • And so many more
Added extras to your communications set-up

Call reporting and analytics

With the added reporting software onto your VoIP telephony, you can identify and return missed calls, view call traffic in real-time, analyse call traffic and identify peak times. With custom dashboards you can easily review and export data to create targeted reports. Monitor and review incoming and outgoing calls easily with – iCall Suite.

Our iCall Suite provides call recording and a call reporting system and is designed to work with our Kloud PBX telephone systems. The dashboard grants you greater insights of your call traffic to allow you to take control of your communication platform. This added extra is a must to any business seeking to deliver a more positive experience to their customers whilst improving staff efficiency on the telephone.

iPECS ONE Application

iPECS ONE is an application you can install onto your mobile device which is designed to optimise all business communications. The biggest benefit of the iPECS ONE applications is it grants users the freedom to work from anywhere at any time.  

Using the iPECS ONE application you are able to make and receive calls on your mobile device. Its slick interface is designed for easy use. The application, simple in design, leaves you with a feeling that you have everything at your fingertips.

Music on hold and auto attendant

Music on hold and voiceover attendants are designed to improve the experience of the callers who dial your telephone number. When someone calls into your business the first thing they will hear will be the auto attendant. This will enable customers to quickly be connected to the right department or person and not spend unnecessary time queuing. As calls are routed you can present the caller with on hold music or advertisements. This feature encourages the caller not to hang up the call. If they are presented with music or advertisements, they are less likely to think to call has disconnected. As well as this is prime opportunity to advertise to who is potentially already a customer, resulting in more sales.

 

To upgrade to VoIP and access these amazing added extras to your communications, make sure you contact DataKom on 01656 33 44 55, or email sales@datakom.co.uk.

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