CASE STUDY – SJ FULLER AUTOBODIES
FAST BROADBAND STREAMLINES DAILY OPERATIONS
About
SJ Fuller required a secure and reliable internet connection, allowing its repair specialist technicians to perform vehicle diagnostic and update works. Workers regularly need access to the internet to order vehicle parts or view PDF manuals.The company also acknowledged customers in reception can be waiting a long time depending on the duration of their repair – Guest WiFi can improve their customer experience.Finally, the business recognised that by providing Guest WiFi, they will comply with UK legislation and be prepared for General Data Protection Regulation (GDPR). The regulation is intended to strengthen and unify data protection for all customers.
Business challenge
- SJ Fuller required a secure and reliable internet connection, allowing its repair specialist technicians to perform vehicle diagnostic and update works. Workers regularly need access to the internet to order vehicle parts or view pdf manuals, for example.
- The company also acknowledged customers in reception can be waiting a long time depending on the duration of their repair. Guest WiFi can improve their customer experience.
- Finally, the business recognised that by providing guest WiFi, they will comply with UK legislation and be prepared for General Data Protection Regulation (GDPR) when it is introduced in May 2018. This new regulation is intended to strengthen and unify data protection for all customers.
Key solutions
GUEST WIFI
Complete access to the internet in all areas of the venue for visitors.
FAST CONNECTION
The technicians are now able to access online product documents quickly – streamlining activities and reducing tie spent on vehicle repairs.
SELF-MANAGEMENT
Ability to manually make changes to settings by using the simple web portal.
SECURE BROWSING
Adheres to data protection regulations.
BRANDED REGISTRATION PAGE
The venue is now able to capture registration data such as email addresses.
TAILORED PROMOTIONS
Personalised offers to encourage repeat business and customer loyalty.
TRAINING PROVIDED
Training provided on how to use the user web portal and marketing features available.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
