CASE STUDY – KINGS MONKTON SCHOOL
CENTRAL PHONE SYSTEM WITH REMOTE ACCESS
About
An independent school located in Cardiff pride themselves on further developing their staff and pupils whilst providing an exceptional learning environment.
Business challenge
- The school telephone system had become outdated, and no longer met professional requirements – largely due to limitations in the available features.
- The establishment recognised issues with older technology, particularly when handling incoming calls. The current setup consisted of just one phone and answer system in place. As a result, an increasing amount of time was dedicated to managing voicemail messages and passing onto the appropriate contact. To improve efficiency, staff required dedicated extensions and voicemails.
- To further enhance communication with parents, remote access was essential to update the phone system with announcements such as an emergency closure.
- Finally, the school required modern, future-proof communications to improve daily operations with the much-needed assurance that its telecom services were being properly maintained.
Key solutions
CENTRAL PHONE SYSTEM
All handsets connected with one phone system.
SELF-MANAGEMENT
Remote access to manually make changes to the system by using the simple web portal, such as announcing events, closures and important information.
CORDLESS HANDSETS
Can be contacted from a long range distance such as the school yard.
AUTO ATTENDANT
Automated attendant handles incoming calls and out of hours call forwarding.
DEDICATED VOICEMAILS
Personal extension phone numbers with dedicated voicemail. Staff can now access their own messages from any handset.
INTERNAL CALL TRANSFERS
Calls can be transferred to any handset.
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
