CASE STUDY – LINKS RECRUITMENT
INSTALLING CLOUD TO MAKE BUSINESS RUN MORE EFFICIENTLY
About
Links Recruitment, provide their clients and candidates with a quality recruitment service, built on trust, transparency and an in-depth knowledge of the sectors they work in.
Business challenge
With LINKS Recruitment being a fast growing business they needed a solution in which that would benefit their growth – additional handsets were required to improve operations and customer service.
The company required a modern, future-proof telecom solution to improve their day to day operations to ensure no lost business.
- Communication is key to the business. Making daily relationship calls and scheduling appointments – as well as linking sites across the UK in order to communicate with each other.
Key solutions
KLOUDPBX PHONE SYSTEM
Cloud-based phone system with the latest technology.
MOBILE TWINNING
Handset and mobile programmed to ring simultaneously when receiving an incoming call – perfect for employees on the road.
HEADSETS
Headsets provided to allow users to communicate freely.
MUSIC ON HOLD
Assures customers their call is still connected and in the queue. It’s also an opportunity to advertise other products.
VOICEMAIL TO EMAIL
Voicemails are converted to an mp4 file and received as an attachment to a chosen email.
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
TRAINING PROVIDED
Training provided on how to use the user web portal and marketing features available.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
