CASE STUDY – MWR ACCOUNTANCY
ALL TELECOM SERVICES UNDER ONE BILL
About
MWR Accountancy manages business accounts, provides accounting and tax services, as well as delivering advice on how to improve and develop a business. It offers integrated business strategies, corporate finance assistance, and specialist tax advice.
Business challenge
- MWR Accountancy had three different suppliers for its broadband, phone line, and phone system services, across two sites in Cardiff and Pontypool. This resulted in separate monthly, quarterly and yearly invoices.
- The company recognised issues with its existing suppliers, experiencing charges on any phone system amendment it required. The current setup even resulted in charges for internal calls because of separate phone systems per site—it was clear the company needed an effective solution to connect both sites.
- It was also important for MWR to establish buyout possibilities with SCG Wales, due to being in a contract with its current suppliers.
- Finally, the business required bespoke messaging to advertise all aspects of the business while customers were waiting on hold.
Key solutions
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
FIBRE BROADBAND
Utilised the existing fibre broadband connection.
SELF-MANAGEMENT
Ability to manually make changes to the system by using the simple web portal.
CALL RECORDING
Call recording on all handsets to comply with company guidelines.
MUSIC ON HOLD
Research confirms that callers who hear music and messages while waiting are less likely to hang up.
CONNECTED SITES
The Cardiff and Pontypool sites are now connected resulting in a fast reliable network.
ONE SUPPLIER
Combined lines, calls and broadband under one supplier and one bill.
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
