Welcome to your customer area
Here you will find all the necessary software, manuals, videos and company information relating to our services available to view or download.
General Enquiries
For general enquiries, including cancellations:
Tel: 02920 365 200 and hold the line
Email: customer.service@scgwales.com
09:00 – 17:30 Monday to Friday, excluding bank holidays.
Payment Enquiries
For all payment enquiries, including direct debit:
Tel: 02920 365 200 and select Option 5
Email: payments@scgwales.com
08:30 – 17:00 Monday to Friday, excluding bank holidays.
Account Management
For quotes, comparisons and analysis, please contact your Account Manager directly. If you do not have their direct line, please call 01656 33 44 55 and select Option 1.
Report a Fault
To report a fault on your service:
Tel: 02920 365 200 and select Option 2
Email: support@scgwales.com
Billing Enquiries
For all billing enquiries:
Tel: 02920 365 200 and hold the line
Email: customer.service@scgwales.com
09:00 – 17:30 Monday to Friday, excluding bank holidays
999 Emergency Services
If you have already taken the step to future-proof your communications solution and are using one of our Hosted Telephony solutions, then please ensure you have notified us if the address that you are using your solution at has changed in order to keep you safe; in case of a 999 call being made from your number.
Need help choosing? Contact our customer experience team.
