Latest News
DataKom Telecom Experts – Business core values & training 16th July 2019
The DataKom team have attended a training session to correctly communicate the company’s five core values: Communicate We believe in responsive and timely communication, ensuring information is clarified and confirmed. Transparency Our ethos is to always be open & honest, whilst ensuring clarity and simplicity throughout all our services. Courteous Treat people as they wish […]
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This month – we celebrate Josh Everett’s first year at DataKom! 10th July 2019
Josh joined DataKom as a Service Desk Adviser and really excelled within this role by delivering fantastic customer service – and was quickly selected to become a trainee engineer. Since December – Josh has been training as an engineer within our service department, passing his secondment in April 2019 and has continued his hard work […]
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5 features on KloudPBX to boost your team’s performance 9th July 2019
These 5 features of KloudPBX will benefit your team’s performance inside and out of the office. Whether they assist in keeping in touch with customers whilst away from your desk, or recording and tracking calls to ensure you never miss a call again! KloudPBX provides a full range of unique features to boost your business’s […]
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Award nomination at DataKom – Leading Wales Awards 2nd July 2019
We are proud to announce our operations manager, Jenny Scourfield, has been shortlisted for this year’s leadership in the private sector in the Leading Wales Awards. We would love to congratulate Jenny, and wish her the best of luck. Continue with your amazing work here at DataKom. What are the Leading Wales Awards? The Leading […]
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How voicemail to email can improve business performance 1st July 2019
Sitting in your office waiting by your telephone all day can be challenging, especially in the modern fast paced world we live in. With voicemail to email, this feature allows voicemails left on your work phone to be saved as an audio file and emailed to an email address or addresses that you set up notifying you […]
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How can guest WiFi benefit your business? 25th June 2019
Guest WiFi is a provided service by a business that offers their customers, free or paid internet access. With complete wireless accessibility built for multi-users, meaning guests will be able to access the internet at the location of the facility. “Do you have WiFi?” is a popular question many businesses get asked. In fact, as […]
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How will the ISDN switch off affect your business? 19th June 2019
Businesses who use telephones will need to ensure their phone system runs over an internet connection rather than traditional telephone lines by 2027. This comes as BT has announced plans to switch off the traditional telephone ISDN network and migrate all phone systems online by 2027, affecting millions of businesses across the UK. Rather than […]
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Mobile Twinning 18th June 2019
Mobile Twinning is a feature that uses KloudPBX, allowing the user to link their office handset to their smartphone or mobile device. This means that whenever their work handset rings, so will the “twinned” phone. If the call isn’t answered on either device, the office phone system will pull the call back and put the caller […]
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What does your voicemail say about your business? 11th June 2019
What is a voicemail? Voicemail is the audio message attendant you hear when you call a company or business and no-one answers. It normally provides information about the business and the next step the caller needs to take to contact the business if the phone line is busy or unattended. It will advise the caller […]
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Why is call tracking important? 7th June 2019
How much revenue did you lose today? You don’t know, but we can help. Averagely 85% of customers calls are missed and they don’t receive a call back. This means you’re potentially losing out on a huge amount of potential customers and sales. By integrating an essential business tool that can decrease that percentage, allowing […]
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