CASE STUDY – BIKE PARK WALES
CONNECTIVITY ALLOWS RURAL BUSINESS TO COMMUNICATE MORE EFFICIENTLY
About
Bike Park Wales is a unique mountain biking venue located in South Wales.
With a selection of tracks, from beginner to advanced there is an adrenaline filled course for everyone. With an onsite shop each cyclists can be equip for every ride.
Business challenge
Bike Park Wales is located in a very rural part of South Wales, which impacted the connectivity and communications.
Customers would struggle to contact the business with the previous set-up only using one single mobile as the main point of contact.
Broadband connectivity was unreliable and the technology would struggle due to the slow speeds received.
Key solutions
KLOUDPBX PHONE SYSTEM
Cloud-based phone system with the latest technology.
CALL TRANSFER
This feature boosted communication across the park as it allowed staff members to transfer calls from building to another.
ADVERTISING ON HOLD
Assures customers their call is still connected and in the queue. It’s also an opportunity to advertise other products.
CALL RECORDING
On-demand call recording is included as standard with KloudPBX.
WELCOME MESSAGE
A greeting message is presented to customers when they dial into the business to add personality to the experience.
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
TRAINING PROVIDED
Training provided on how to use the user web portal and marketing features available.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
