CASE STUDY – FLOCON
CALL RECORDING TO CONFIRM ORDERS TAKEN OVER THE PHONE
About
Flocon Valves and Fittings based in Pontypridd, Wales. They supply industrial valve, pipes and pipe fittings supplier. They are the largest independent stockist in South Wales.
Business challenge
- Moving address caused a challenge, by now having a cloud solution it has made the system more manageable and flexible.
- Call recording was installed to make confirming orders taken over the phone more manageable and simple.
- Guest WiFi was integrated into the trade counter – making it easy for FloCon to collect marketing data to email and text customers of new products and offers.
- Installed conference phone into their board room so group calls can be taken at ease.
- Dedicated broadband connection for reliable internet to guarantee fast speeds and functionality.
Key solutions
KLOUDPBX PHONE SYSTEM
Feature-rich, cloud-based phone system with the latest technology.
GUEST WIFI
Complete access to the internet in all areas of the venue for visitors.
ADDITIONAL HANDSETS
With key features such as DND and call forwarding.
VOICEMAIL TO EMAIL
Voicemails are converted to an mp4 file and received as an attachment to a chosen email.
CALL RECORDING
Call recording on all handsets to comply with company guidelines.
ACCOUNT MANAGER
Local manager oversees the companies account and conducts monthly reviews.
TRAINING PROVIDED
Shown how to use the KloudPBX portal with weekly webinars providing additional support.
ONGOING SUPPORT
The SCG Wales team is always on hand for any queries.
