CASE STUDY – HARRIES WATKINS JONES

INSTALLING CLOUD TO MAKE BUSINESS RUN MORE EFFICIENTLY

About

At Harries Watkins Jones chartered accountants Cardiff, Bridgend, and South Wales, offer a bespoke, high-level, and downright friendly service, that leaves clients smiling.

Business challenge

  • The previous system was outdated and running on the copper network which is due to be switched off in 2025.

  • Harries Watkins Jones was unable to transfer or receive calls from sister offices, which made it difficult for clients who would call in and need to speak with a member of staff located in a different office. 

Watch Case Study

Key solutions

KLOUDPBX PHONE SYSTEM

Cloud-based phone system with the latest technology.

broadband

STRONG BROADBAND CONNECTIVITY

Utilised the existing fibre broadband connection.

auto attendant

MULTI-SITE SYSTEM

The system allowed them to communicate and transfer calls from office to office. 

music on hold

CALL RECORDING

Call recording on all handsets to comply with company guidelines.

voicemail-to-email

VOICEMAIL TO EMAIL

Voicemails are converted to an mp4 file and received as an attachment to a chosen email.

account-manager

ACCOUNT MANAGER

Local manager oversees the companies account and conducts monthly reviews.

TRAINING PROVIDED

Training provided on how to use the user web portal and marketing features available.

ongoing-support

ONGOING SUPPORT

The SCG Wales team is always on hand for any queries.